Our client is the world's #1 Product Support platform, helping some of the world's most iconic brands reinvent technical support. Their AI-driven product assistant and live support tools help people fix their own tech while saving their customers both time & money.

Founded in 2017 by a team from Palantir & Google, and backed by visionary VCs Point Nine & Creandum, our client has quickly established itself as the leader in tech support automation.

ABOUT THE ROLE:

As Marketing Designer, you’ll have a hand in nearly all customer-facing content, including online and offline marketing collateral, landing pages, videos, event spaces, e-books, pitch decks, and more. You’ll work collaboratively with marketers, content producers, designers, and web developers to create powerful, engaging and effective campaigns. You will be involved in the entire process, from concept development to launch. The Marketing Team is still forming, so this is a great opportunity to contribute to shaping the team’s culture and have a major impact.

We expect you to be a champion of the client's brand, ensuring that they communicate with visual consistency across all channels. You will have an impact on developing their visual identity, making them look unique and recognizable, and positioning our client as the first choice in product support.

You can sketch and iterate quickly, as well as deliver polished production-ready designs for online and printed media. You have solid skills in typography, layout and information design. Illustration skill is a big plus. Your working method is transparent and collaborative. You have a natural ability to articulate and explain ideas and the rationale behind decisions to your teammates.

SPECIFIC RESPONSIBILITIES

●  Become an expert on the brand and use it to create powerful creative assets that make them stand out from the crowd.

●  Design online and offline marketing collateral, landing pages, social media content, videos, event spaces, e-books, pitch decks, and more, in collaboration with content producers.

●  Create guidelines, asset libraries and templates, that support the wider team to communicate efficiently.

●  Contribute to innovative marketing design projects and campaigns, from concept to finished product.

●  Elevate the brand identity through continued exploration of visual design, motion design, illustration etc.

WORK EXPERIENCE AND REQUIREMENTS:

●  2+ years working in marketing design at an agency or in-house at a technology or SaaS company.

●  A degree in Communication Design or equivalent, or demonstrated relevant experience.

●  You’re an expert in Adobe Creative Suite, Figma, Keynote, 3D/CAD, and other design programs. 

●  After Effects or other motion design software is a big plus.

●  Advanced written and spoken English.

●  A portfolio that demonstrates work that scales across online (interactive campaigns, web or digital products) and offline (print) applications.

●  Strong style integrity, great craftsmanship and attention to detail.

●  Ability to design for business impact – an insights-driven approach with strong understanding of target audiences.

●  Flexibility – being able to balance effort and time depending on the complexity of the brief.

●  Ability to design innovative communication concepts/layouts that scale and flex across different platforms, including web, mobile, print, branded spaces, etc.

●  Ability to communicate big ideas with effortless simplicity, using graphics, words, illustration etc.

●  A high level of creativity and problem-solving skills.

●  Great team-player skills as well as the ability to work independently when needed.

Bonus points

●  Motion Design/Animation

●  Illustration for digital products

●  HTML, CSS

●  Experience of art directing contractors in video, photo and illustration

●  Exhibition design

●  Experience in advertising

●  Photography and advanced photo editing

BENEFITS

● Remote-first policy. Work from home or anywhere, or if you prefer from one of the client's offices in Stockholm, Sweden or New York City, US.

● Remote/home setup: latest generation Mac, large screens, ergonomic desks/chairs and other hardware you need.

● A career opportunity where your professional growth is in focus: unlimited books, 3 days off per year to focus on personal development and up to $2,400 for courses, conferences and other learning material.

● Regular company events and trips, online and remote activities.