Our client is a venture-backed fintech with a mission to give employees instant access to their earned wages, which solves a major problem for real people, while killing predatory financial products like payday loans. It is the fastest-growing startup in the category and was incubated by QED Capital, a top fintech venture fund.
The company’s app provides earned wage access for employees at mid- to large-sized organizations to improve their financial wellness and to increase employee engagement and productivity.
With many workers living paycheck to paycheck, financial wellness tools are an important part of any employee benefits package. The company gives employees access to the money that they have already earned whenever they need or want it, without needing to wait for the month-end paycheck. The service is mobile app-based, very easy and intuitive to use. There’s a small transaction fee and no interest to pay - a much healthier solution than payday loans or bank overdrafts with their exorbitant charges.
The company’s ultimate mission is to help people attain financial freedom, which starts with giving people full control over their income.
ABOUT THE ROLE:
As a Product Manager at the Banking tribe, you will play a central role in rebuilding financial products for employees. You will manage the debit Card product squad in Europe, as they launch in new countries and scale to 1M+ users. You will have full ownership and responsibility of the debit card offering. You will work with product and engineering teams to implement quickly and contribute to all phases of the product development lifecycle. The ideal candidate is excited to tackle tough market challenges and is constantly looking for opportunities to contribute to their strategic thinking.
You will be responsible for: gathering and prioritizing product and customer requirements, defining and prioritizing product releases, creating defensible business requirements, driving functional requirement definition, shepherding this through development and successfully launching new products. You will also serve as the internal and external evangelist for our client’s products.
The scope of the role is to ensure that what gets built in the Repayment & Collections squad is both valuable to the end user and viable for the company. This will involve the following three areas of responsibility:
- Discovery: Perform customer research and leverage quantitative data to identify needs and core behaviors. Then convert these insights into product propositions
- Delivery: Get quality working software into the hands of users quickly and sustainably using Agile software development
- Adoption: Collaborate with colleagues across the business (marketing, growth, operations) to ensure strong adoption by the relevant customer base.
The ideal candidate will embrace the team’s global culture, which is rooted in Shokunin - the Japanese philosophy of giving your very best for the general welfare of people. The company’s other core values are radical transparency and zero ego.
SPECIFIC RESPONSIBILITIES:
● You will own end-to-end the debit card features of our client's offering across Europe as part of the Europe Debit Card Squad.
● You will identify market opportunities and define product vision and strategy
● You will understand customer needs and gather product requirements
● You will work with partners and operations teams to build market leading financial offerings
● You will be responsible for a team of developers and you will work closely with them to plan and delivery the required functionality
● You will be responsible for KPIs deliveries
● You will be responsible for monitoring product performance and optimising towards further adoption.
WORK EXPERIENCE AND REQUIREMENTS:
● Minimum 3 years’ experience in a product role with a financial services company or a fintech
● Experience in debit card issuing and card payment rails
● Experience working directly with engineering squads to discover, define and deliver tech products
● Demonstrate ability to think strategically about a product and its positioning in a marketplace
● Solid technical aptitude to grasp the technical nature of the products and the environments in which they operate
● Experience with both qualitative (focus groups, customer interviews, etc.) and quantitative (A/B testing, surveys, funnel analytics, etc. ) customer discovery processes
● Excellent product management, planning and organizational skills
● Ability to work effectively under pressure and under time constraints
● Flexible and able to adapt quickly to new situations
● Proven ability to influence cross-functional teams without formal authority
● Ability to handle multiple, (sometimes conflicting) priorities and still meet deadlines
● Ability to work as part of a team
● Capacity to manage high stress situations
● Attention to detail
● Conflict resolution skills
● Exceptional and proven written and verbal communication skills
● Solid technical aptitude to grasp the technical nature of our client's products and the environments in which they operate
● Strong ability to present ideas and information in influential and compelling ways
● Ability to forge relationships and communicate with stakeholders at all levels
● Able to work effectively across functional groups & with minimal supervision