Digital & Ecommerce | Remote


Our client is the global leader of ethically sourced diamonds and fine gemstones based out of the United States. With over 15 years of steady growth and market expansion they are looking to add new key members to their e-commerce team. This is a unique chance to work for a well-established company and grow professionally surrounded by top-notch talent. 


We are hiring a hands-on Business Analyst to manage a variety of functions within our ERP system, NetSuite and our custom-built vendor portal. The ideal candidate will have a forward-thinking approach to building and maintaining automated processes for scalability and growth.  

As a Business Analyst, your responsibilities will encompass a diverse range of projects, including the creation, upkeep, enhancement, and troubleshooting of custom integrations, workflows, saved searches, and forms in both NetSuite and our Vendor Portal. To solve problems, you will direct our team of SuiteScript and Python application developers via written requirements and live meetings. Your solutions will streamline operational processes, providing continuous workflow improvements throughout various departments. You should be proactive, innovative and able to identify areas for process improvement and offer solutions to enhance procedural efficiencies. 

The ideal person for this role thrives in fast-paced high-growth business environments and has demonstrated an ability to be effective with finite resources.  We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.


● Work on configuring and re-engineering NetSuite business processes to meet evolving business needs. 

● Manage the scope, schedule, and implementation of ERP-related projects and workflows.

● Create detailed technical project requirements for SuiteScript application developers. 

● Work cross-functionally to effectively align with business processes and gather functional requirements.

● Build, document, and maintain complex process flows.

● Guide SIT/UAT testing and QA to ensure smooth project implementation. 

● Accurately create and customize complex searches, reports, workflows and forms. 

● Act as a liaison between operations, product development, planning and finance groups to streamline processes and automated features, translating functional needs into technical requirements. 

● Manage and resolve ERP system bugs with third party developers.

● Maintain KPIs, dashboards and metrics to measure success and productivity across functions.

● Support the formulation and implementation of policies and procedures to improve business processes and timeliness/accuracy of reported metrics. 

● Communicate with cross-functional teams to continually improve quality of analyses and metrics.

● Adhere to company-specific procedures and expectations pertaining to SLA, release documentation and change control. 


 2+ years’ experience with ERP systems, NetSuite preferred

 Familiarity with how SuiteScript scripts work, but no coding required

 Ability to distill and concisely communicate key business insights from complex analyses

 Ability to effectively and simultaneously project manage multiple short-term and long-term projects

 Attention to detail

 Highly organized with focus on execution, problem solving, and improving processes

 Exceptional time management skills and accountability

 Ability to think critically and adapt quickly in a flexible environment

 Ability to prioritize between urgent business needs and long-term projects

 Team player who thrives in a collaborative culture 

 Entrepreneurial spirit and a tenacious self-starter 


 100% remote position on Pacific Time 

 Very competitive salary