Reporting directly to the Mexico Country Manager, we’re looking for a technically savvy rock star who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with the client´s R&D, Customer Success and Product Team. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

SPECIFIC RESPONSiBILITIES:

• Have a superb understanding of the market, clients, partners, and technology.
• Support our clients directly and work internally with R&D and product teams.
• Handle new feature releases.
• Maintain our client Knowledge Base.
• Provide product feedbacks and insights to the business and R&D teams.

WORK EXPERIENCE REQUIREMENTS:

• At least 2 years of experience with Tier 2-3 technical support / QA
• Product management sense/familiarity
• SQL querying experience
• Fluent in English
• Structured and process oriented
• Web / mobile marketing and digital advertising experience
• Mobile development / testing (iOS, Android) experience