Our client is a venture-backed fintech with a mission to give employees instant access to their earned wages, which solves a major problem for real people, while killing predatory financial products like payday loans. They are the fastest-growing startup in the category and were incubated by QED Capital, a top fintech venture fund.

Their Instant Pay app provides earned wage access for employees at mid- to large-sized organisations to improve their financial wellness and to increase employee engagement and productivity.

With many workers living paycheck to paycheck, financial wellness tools are an important part of any employee benefits package. Our client gives employees access to the money that they have already earned whenever they need or want it, without needing to wait for the month-end paycheck.; The service is mobile app-based, very easy and intuitive to use. There’s a small transaction fee and no interest to pay, a much healthier solution than payday loans or bank overdrafts with their exorbitant charges.

Our client’s ultimate mission is to help people attain financial freedom, which starts with giving people full control over their income.

SPECIFIC RESPONSIBILITIES

● Create teams and processes to deliver smooth and efficient operations in Europe, being a key driver of the company’s delivery on its ambitions scaling-up goals

● Partner with customer organisations as well as with the Sales, Partnerships and Technology teams to deliver smooth and efficient partner onboarding. Lead work to architect and implement customer integrations, focusing on reliability and repeatability

● Set up and lead account management and scaling of customer organisations in terms of their employees’ discovery, adoption and ongoing usage of the company's solution(s)

● Set up, scale and lead multilingual customer support for European customers 

WORK EXPERIENCE AND REQUIREMENTS:

● Proven operations leader with 15+ yrs of professional experience and demonstrable track record of success in SaaS/technology/financial solutions implementations and operations

● Experience in both B2B service provision (onboarding/solutions architecture, scaling, account management) and B2C service provision (customer support)

● Experience in scaling operations for start-up to maturity is a big plus

● Experience of operations in regulated industries (incl. financial services) a plus

● A charismatic and experienced people leader capable of attracting, training, motivating and retaining exceptional operations talent across Europe

● Fluent in English, other European languages a plus